Question 1

How do I get a Shipping Quote?

Accepted Answer

We've integrated directly with our couriers for live rates, this allows us to pass the cost on directly to you at cost price.

To get a quote, add the products you'd like to cart and proceed to checkout. Once at the shipping step, you will be provided with all the available shipping options.

Question 2

How does Same-Day Dispatch Work?

Accepted Answer

We've arranged our couriers to come later in the day to be more convenient to you.

Order by 1PM Melbourne, AU time and your order will dispatch the same-day.

While we do our best, this excludes Weekends, Public Holidays & any Courier Related Delays.

Question 3

Where can I find my install guide?

Accepted Answer

Great Question!

Currently our Install Guides are available directly from the product page itself, or by heading over to our install guides page:

https://www.hfm.parts/articles/install-guides/

Question 4

What Payment Methods do you accept?

Accepted Answer

We accept payment via a range of secure payment providers, at no extra charge to you including:

PayPal Credit & Debit Card (Securely via Stripe) Bank Transfer AfterPay Klarna ZipPay (Via generated cards in app)

Question 5

Do you ship Internationally?

Accepted Answer

Great question, we sure do! Infact, anywhere our couriers deliver, we deliver.

We use DHL Express for fast worldwide shipping, and Australia Post as a more affordable option.

If you choose Australia Post, this will likely go through your national postal service on arrival into your country.

Question 6

How can I track my order?

Accepted Answer

If your order has been shipped, you would have received an email with tracking information.

If you’re unsure, you can track your order online with the order number and email used to place the order here: https://www.hfm.parts/track/

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