Question 1

What Payment Methods do you accept?

Accepted Answer

We accept payment via a range of secure payment providers, at no extra charge to you including:

PayPal Credit & Debit Card (Securely via Stripe) Bank Transfer AfterPay Klarna ZipPay (Via generated cards in app)

Question 2

How do I get a Shipping Quote?

Accepted Answer

We've integrated directly with our couriers for live rates, this allows us to pass the cost on directly to you at cost price.

To get a quote, add the products you'd like to cart and proceed to checkout. Once at the shipping step, you will be provided with all the available shipping options.

Question 3

How does Same-Day Dispatch Work?

Accepted Answer

We've arranged our couriers to come later in the day to be more convenient to you.

Order by 1PM Melbourne, AU time and your order will dispatch the same-day.

While we do our best, this excludes Weekends, Public Holidays & any Courier Related Delays.

Question 4

What is your Returns Policy?

Accepted Answer

You can find all the information on our Returns Policy here: https://www.hfm.parts/returns/

Question 5

My postage quote was too expensive?!

Accepted Answer

There are times where the postage costs from our couriers come back higher than normal. While we do constantly negotiate lower rates with our couriers, it's a cost that is out of our control. However, we do now have a number of Distributors worldwide and you may have one closer to you that will assist with lowering these costs.

View HFM.Parts Distributors here: https://www.hfm.parts/distributors/

Question 6

What is your Warranty Policy?

Accepted Answer

You can find all the information on HFM.Parts warranty here: https://www.hfm.parts/warranty/

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